COVID 19

 

Please note that all bookings with an arrival date OUTWITH any Government stated lockdown, i.e., when premises are allowed to open and guests are allowed to travel*, are covered by our standard Cancellation policy (see below). If however the lockdown period is reintroduced to a date beyond your departure date, we will move your booking to a suitable date in the future**, or provide you with a voucher to the value of your existing booking, or provide a refund. Bookings that have been moved to a later date due to Covid 19 restrictions are, once moved, subject to our Standard Terms and Conditions.

 

* Travel to destinations not covered by a geographical limit, i.e. no distance restrictions are in place ** Depending on availability.

 

It is of utmost importance that should you feel unwell with Covid symptoms prior to travel, you MUST NOT travel to your destination. If you feel unwell during your stay, you must make plans to travel home immediately. Should that not be possible, and you need to extend your stay with us, you will be liable for the cost of the additional nights. If your stay is cut short due to you experiencing Covid symptoms, you will not be eligible for a refund.

 

Reservations

 

Reservations are from 3.00 p.m. on day of arrival until 11.00 a.m. on day of departure. 

 

Balance Payment

 

An automatic payment will be taken from the card details supplied to secure the booking 2 weeks before your arrival date. If for any reason payment is not taken then we reserve the right to cancel your booking. Any no shows will be charged for the price of their stay. 

 

We reserve the right to amend prices quoted on websites or in any brochure due to any errors or omissions.

 

Damages to Property

 

We ask that the accommodation is left in a clean and tidy condition and should any items be found to be missing, broken or damaged that you undertake to replace or repay said item. Please bring plastic mattress covers for bed wetters. If bed wetting occurs guests will be charged for a replacement mattress.

 

Fake Tan Users

 

Please note that some fake tan products can leave indelible stains on towels and bedlinen, making them unusable. Any towels and bedlinen found to be stained indelibly will results in the hirer being charged for replacements.

 

Guests

 

The number of people occupying the hired accommodation must not exceed the numbers stated at time of booking, without prior arrangement.

 

The hire property shall be used solely for holiday purposes and the hirer shall not sub-let the properties or any equipment hired to the hirer.

 

Damages to Land

 

No fires are to be lit on any part of the grounds or surrounding land.

 

Children must be supervised at all times.

 

No liability is accepted by us for loss or damage to hired or passenger’s property, baggage, motor car etc, however caused nor for any accident or mishap to persons whilst on the premises.

 

Smoking is not permitted in any of our properties or outbuildings.

 

All facilities and areas of the property are used at the discretion of guests and the owner accepts no liability for injuries sustained while on the property.

 

We reserve the right to refuse admission to any persons in the opinion of the owner not suitable to take charge or anyone causing a disturbance or nuisance. In the event of termination of a let a refund of any unexpired portion of rent will be made.

 

Cancellation Policy

 

If less than 2 weeks notice is given, full fee is payable and non refundable, unless the same dates are re-let, at which point the balance payment will be refunded. As this is a legal contract it is advisable to insure against cancellation.

 

Notice of cancellation should be made immediately by email or telephone to Nadurra Self Catering. Notice of cancellation made by telephone must thereafter be confirmed by email or in writing.

 

Bookings are made at the owners discretion and in good faith in the belief that the accommodation will be placed at your disposal for the type and dates stated. If for any reason this is not possible through circumstances not under our control (e.g. fire, theft or damage*) we cannot guarantee to provide alternative accommodation. In such an event any monies paid will be refunded in full and as such you will have no claim against the proprietor.

 

The proprietor reserves the right to alter or amend the facilities or amenities available without prior notice. *This excludes communicable diseases, where the guest and the accommodation provider are both unable to fulfil their contract.

 

All bookings are made on the clear understanding that the above constitutes the Terms and Conditions of the booking, and that they are accepted as such. Discussions will not be entered into regarding these Terms and Conditions at any time during your stay.

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Complaints Procedure

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We are committed to ensuring all guests have a pleasant and enjoyable stay. If you experience any issues or have concerns during your visit, we kindly ask that you notify a member of staff or management immediately during your stay. This allows us the opportunity to investigate and resolve the matter as quickly as possible.

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Any complaints must be raised while you are still on the premises. Unfortunately, we are unable to investigate or consider complaints made after departure, as this limits our ability to review the issue accurately and take appropriate action.

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​Pet Policy

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By staying with us, you acknowledge and agree to this policy.

We welcome well-behaved and fully house-trained dogs in our lodges. However, we would like to draw your attention to our dog policy. 

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We kindly request that pets MUST NOT be left unsupervised in lodges at ANY TIME. 

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Any damage to the lodge will be charged accordingly. Dogs found to have urinated on carpets or furniture will incur a deep cleaning charge of £60 plus any other additional damage. 

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We kindly request that all dog mess is cleaned up around the grounds immediately and disposed of appropriately. 

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We also request that all dogs be under full control when around the grounds at all times. Recently, guest dogs have run up to other guests, barking and making a nuisance of themselves. Therefore,  if your dog is this way inclined, then please ensure that they are kept on leads AT ALL TIMES around the park and muzzled where appropriate.  Unfortunately, if we get complaints from other guests about dogs running around loose or barking excessively, we will need to ask you to vacate the property.

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Please ensure that dogs are not up on the beds or furniture. If your dog is known to be a furniture jumper, please ensure you bring blankets to lie on. 

We thank you for your help with this matter.​

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Hot Tub Policy

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Please ensure hot tub guidelines are read and understood prior to the stay and confirmation of this is sent by return message. Failure to acknowledge the guidelines prior to the stay will result in the hot tub not being available during your stay. 

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We thank you in advance for your help with this matter.

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As the chemicals must be kept within desired ranges in line with HSE guidelines please be aware that this can react with some soon wear and cause colour and elasticity changes.  Although this has only happened once, please be aware of the risk. Please be aware of any skin sensitivity to chemicals, this is especially pertinent after sunny weather when UV rays are high, which can cause your skin to be extra sensitive. Please shower immediately and contact us if you experience any reaction.

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Please be aware that the hot tub is emptied, cleaned, and refilled between each guest and tested monthly for bacteria and every three months for Legionella, which is in line with HSE guidelines. Hot tubs are also tested daily as per HSE requirements. We use a hot flush solution between guests to ensure everything is as clean and sanitised as possible. As this solution works within the internal pipes of the hot tub there may be times it brings out scum/debris that has been sitting within the internal pipework in between checks which is outwith our control and occurs when the hot tub goes through its commercial cleaning cycles.  If this happens during your stay, please let us know ASAP so we can rectify it.

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Website Terms and Conditions

 

Please note the following in regard to this website.

 

Use of this site

Loch Lomond Sanctuary Lodges seeks to ensure that the information published on its website is up to date and accurate.

External links

Links to external sites may open in a new window. We cannot be held responsible for the contents of any pages referenced by an external link.

Copyright

Material may be reproduced without formal permission or charge for personal or in-house use only. If in doubt or for further information, please contact us.

Personal Data

Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 1998.